| Re: ScotRail apology as passengers unable to book tickets in app launch chaos Posted by ChrisB at 17:28, 6th August 2026 |     |
You can't store railcards in it either, needing to input it each time you want to buy!
| Re: ScotRail apology as passengers unable to book tickets in app launch chaos Posted by Chris from Nailsea at 20:24, 5th August 2026 | |
An update, from the BBC:
Passenger frustration with ongoing 'glitches' in new ScotRail app
Train passengers are being frustrated with ongoing problems with ScotRail's new booking app, a week after it was branded a "shambles" on a chaotic launch day.
The operator apologised for 'glitches' after hundreds of travellers were unable to buy tickets when it switched to a new booking platform last Thursday. But complaints on social media continue to highlight issues around using return tickets, transferring season tickets and adding rail cards to the new app.
ScotRail said it was working "to address the remaining issues" and was supporting affected passengers directly. It said more than 220,000 people had downloaded the new app on launch day.
It came after the operator switched from Trainline to a new supplier, SilverRail, for its ticket booking platform.
ScotRail had asked all passengers to switch from the old app in a single morning. But it was criticised for failing to "soft-launch" the platform - a limited release to some users that could have helped identify bugs and technical errors.
(BBC article continues)
Train passengers are being frustrated with ongoing problems with ScotRail's new booking app, a week after it was branded a "shambles" on a chaotic launch day.
The operator apologised for 'glitches' after hundreds of travellers were unable to buy tickets when it switched to a new booking platform last Thursday. But complaints on social media continue to highlight issues around using return tickets, transferring season tickets and adding rail cards to the new app.
ScotRail said it was working "to address the remaining issues" and was supporting affected passengers directly. It said more than 220,000 people had downloaded the new app on launch day.
It came after the operator switched from Trainline to a new supplier, SilverRail, for its ticket booking platform.
ScotRail had asked all passengers to switch from the old app in a single morning. But it was criticised for failing to "soft-launch" the platform - a limited release to some users that could have helped identify bugs and technical errors.
(BBC article continues)
| ScotRail apology as passengers unable to book tickets in app launch chaos Posted by Chris from Nailsea at 14:48, 30th July 2026 | |
From the BBC:
ScotRail apology as passengers unable to book tickets in app launch chaos
ScotRail has apologised for the chaotic launch of its new app, which has left hundreds of passengers unable to book train tickets.
The operator replaced its existing system, provided by Trainline, with an updated ticketing platform for travellers on Thursday morning.
Complaints on ScotRail's social media channels saw a series of issues with passengers being forced to reset account passwords and journeys not appearing in booking searches.
ScotRail said it was working to fix "intermittent technical issues" and said passengers should continue using their old phone app until resolved.
Many people attempting to catch morning trains were frustrated by the processes involved before they could buy tickets. Passengers on social media branded the roll-out a "shambles" and a "nonsense".
An email earlier this week had warned passengers that they would need the new app to buy tickets from Thursday. But the app was not made available to download ahead of launch day.
ScotRail Chief Operating Officer, David Ross, told BBC Radio Scotland that issues began when "thousands and thousands of people" attempted to switch to the new app at the same time.
"There were challenges with a bit of a backlog with the sheer volume of people downloading the app this morning," he said. "There have been some intermittent technical challenges, our suppliers and technical teams are working round the clock to resolve those. We were doing lots of testing work, working closely with Apple and Google, about when and where in the app store it can be made available."
(BBC article continues)
ScotRail has apologised for the chaotic launch of its new app, which has left hundreds of passengers unable to book train tickets.
The operator replaced its existing system, provided by Trainline, with an updated ticketing platform for travellers on Thursday morning.
Complaints on ScotRail's social media channels saw a series of issues with passengers being forced to reset account passwords and journeys not appearing in booking searches.
ScotRail said it was working to fix "intermittent technical issues" and said passengers should continue using their old phone app until resolved.
Many people attempting to catch morning trains were frustrated by the processes involved before they could buy tickets. Passengers on social media branded the roll-out a "shambles" and a "nonsense".
An email earlier this week had warned passengers that they would need the new app to buy tickets from Thursday. But the app was not made available to download ahead of launch day.
ScotRail Chief Operating Officer, David Ross, told BBC Radio Scotland that issues began when "thousands and thousands of people" attempted to switch to the new app at the same time.
"There were challenges with a bit of a backlog with the sheer volume of people downloading the app this morning," he said. "There have been some intermittent technical challenges, our suppliers and technical teams are working round the clock to resolve those. We were doing lots of testing work, working closely with Apple and Google, about when and where in the app store it can be made available."
(BBC article continues)
