| Help shape the future of GWR travel Posted by grahame at 12:24, 16th July 2026 |     |
An email from GWR:
Help shape the future of GWR travel
We know your journey with GWR is more than just getting from A to B — it’s about how it feels along the way.
Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. We’re running a short survey (just a couple of minutes!) to better understand what really matters to you when you travel with us. Your feedback will guide us to focus on areas where we can improve how we support you, every step of the way.
We know your journey with GWR is more than just getting from A to B — it’s about how it feels along the way.
Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. We’re running a short survey (just a couple of minutes!) to better understand what really matters to you when you travel with us. Your feedback will guide us to focus on areas where we can improve how we support you, every step of the way.
I am not a great one for answering survey - but I do try to help public transport operators ...
I could - member know me - have written a chapter on each enquiry.
How would you have answered. Are you a 7657226 type as well or more 4322537?
| Re: Help shape the future of GWR travel Posted by Chris from Nailsea at 18:19, 16th July 2026 | |
I could - members know me - have written a chapter on each enquiry.
He usually does - I'm amazed that he managed to stop himself on this occasion.
CfN.
| Re: Help shape the future of GWR travel Posted by Oxonhutch at 21:27, 16th July 2026 | |
Just arrived in my inbox from GWR
| Re: Help shape the future of GWR travel Posted by WelshBluebird at 22:00, 16th July 2026 | |
I don't think the wording of that fourth question was proof read!
| Re: Help shape the future of GWR travel Posted by Trowres at 23:34, 16th July 2026 | |
Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it.
I can't help wondering how the customer profiling in the questions asked will be mapped onto the issues raised in the opening quotation.
